Question 1

Check-In / Check-Out

Accepted Answer

Check in: 16.00 pm 
Check out: 10.00 am

Question 2

Minimum Age

Accepted Answer

The minimum age to enter into this agreement is 25.  Bookings cannot be accepted if you are under the age of 25.  By entering into this agreement, you are confirming that you are over the age of 25 and assume responsibility for your group booking.

Question 3

Pet Policy

Accepted Answer

We welcome 3 well-behaved pets. Pets are chargeable at the rate of £35 per pet per stay (booked as a chargeable extra). Pets are not allowed on beds or furniture. Please bring something for your pet to sleep on. If we find pet hairs on bedding or furniture we shall retain monies from the bond for cleaning the soiled item (s) as we will if we find pet faeces in the garden. It is your responsibility to remove this.

Question 4

Cancelation & Change Policy

Accepted Answer

By making your booking, our agreement is a legal contract and your deposit is non-refundable.
If you cancel :
Up to 16 weeks before your arrival date you will not be liable for anything other than your deposit.
Between 16 and 12 weeks 50% of the balance
Between 12 weeks and 8 weeks 75% of the balance
If you cancel within 8 weeks of your arrival date, your entire payment is forfeit.
In every case where a cancellation takes place we will do our utmost to re-let the dates with a view to refunding your payment. As the date of the holiday draws nearer we may need to reduce the price, wholly at our discretion. If we resell the holiday for less than you paid we shall refund you the lesser amount less an administration and advertising fee of £100.
Many unforeseen things can occur either prior or while on holiday and we strongly recommend that you take out holiday insurance.

Question 5

Pricing & Payment

Accepted Answer

Prices:
The price of the accommodation includes the following: central heating, electricity, hot and cold water, bed linen, bath/hand towels, tea towels, dish-washer tablets, toilet rolls, and cleaning upon check out.  A 25% deposit is required at the time of booking, with the balance payable 8 weeks before the date of your holiday.  All payments must be made in Pounds Sterling either by cheque or bank transfer.
Payment
If you fail to pay the outstanding balance on your account by the due date on the invoice we reserve the right to re-let your booking and use the deposit to offset any loss in income we may make as a consequence of the short notice

Question 6

Number of guests

Accepted Answer

You are booking the house for a maximum number of 22 people (whether adults or children) plus two infants in cots. Extra guests cannot be accommodated without our express approval at the time of booking and if accepted will incur an extra charge.

Question 7

Parking

Accepted Answer

Holly tree house can accommodate up to 6 vehicles. We do however recommend car sharing where possible.

Question 8

Acceptance of children

Accepted Answer

We welcome children of all ages.

Question 9

Single Sex & Hen groups

Accepted Answer

We reserve the right to refuse to accept single sex groups unless specifically advised of the fact in writing at the time of booking. If accepted a returnable bond of £500 will be levied against damages.

Question 10

Damages & Breakages

Accepted Answer

A security bond of £500.00 is payable with your final balance payment.  You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents and this will be deducted from your security bond, along with any telephone calls made from the house landline.  This includes nay damage caused by fixing banners, bunting or decorations at the property. We do not normally charge for minor breakages.  If the damage is significant, and more than the security bond, an invoice for repair or making good will be forwarded to you.   The security bond will be refunded to you within 10 days of the end of your holiday.   Please note that the dispensers for soaps are the property of the owner and are provided for the enjoyment of all guests. These will be charged for if they are found to have been removed.

Question 11

Cleaning

Accepted Answer

While we do not expect you to leave the house in precisely the condition you found it, if we have to incur extra cleaning charges through lack of care on your part we will pass those charges on to you. At the end of your stay we expect you to put rubbish in rubbish bins or correct recycle bins, remove any cigarette ends, clear up any pet faeces from outside, clear the tables, wash up and put away. Please ensure you take home any gas canisters or pressurised cans as we are unable to do so without incurring a cost. To help you clear up any mess or spills during the weekend, there is a vacuum cleaner and cleaning tools and products for your use. Please tidy any toys and games back on to the shelves, and replace any furniture you may have moved. Check all water taps and lights are off.  Finally, close windows and lock the doors.

Question 12

Smoking

Accepted Answer

Smoking is only allowed outdoors in designated areas. These will be shown to you by our representative on arrival. You are expected to remove your own cigarette ends. If we have to do this there will be a charge.

Question 13

Hot Tub

Accepted Answer

The Hot Tub is provided for your pleasure and if used in accordance with our rules can provide great enjoyment. Please bear in mind however that that  late night noise is unacceptable. The Hot Tub therefore cannot be used before 9am or after 10pm. If we receive a call after 10pm to say that the Tub is in use and neighbours are being disturbed we may require you to leave the following day.
Whilst we make every endeavour to ensure it is available for you it may not be available to use or up to temperature on the first night of your stay or at all if there is a mechanical fault or damage by the previous guest.   In such circumstances no compensation will be payable and our liability would not extend beyond this point.
The Hot Tub is professionally prepared before your arrival and the water quality is chemically balanced to last safely for the duration of your visit as long as you follow our hygiene rules. Should we discover while you are at the house that the water quality has deteriorated past the point of safe use the tub will be closed and drained. It will not be refilled
Please note and observe the rules pertaining to the Hot Tub outlined in the House Book on site and in the posted notices.  If more than 6 people use the Hot Tub at any one time the water may well spill over and cause the jets to stop working. If you call us out to repair this problem during your stay there will be a charge of £75.00. If we have to do more than top up the hot tub with water after your stay we will make a charge.
If we receive complaints from neighbours due to guests using the hot tub after 10pm we reserve the right to retain some or all of the security bond which may be used as compensation to any aggrieved parties in the locality.
Finally, Hot Tubs can be dangerous to health if used incorrectly. Before your arrival the Hot Tub will be tested and treated to ensure that it is safe for the duration of your visit (if staying for a weekend). If you are staying for a week a further test and treatment will be applied mid visit. The efficacy of these measures however depends for their success on your co-operation. It is essential that every person using the hot tub (including children) showers thoroughly before use and removes all oils, make up, body lotions and hair treatments before entry. If you do not, the chemical treatments may be rendered ineffective.

Question 14

Liability

Accepted Answer

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Question 15

Private Policy

Accepted Answer

Any data collected during the course of this booking will be stored on our computers and filing system.  With your permission we may from time to time contact you about promotions, offers and updates.  We will not share your details with any third party.

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